Privacy Policy

1. Information We Collect

We may collect the following information:

A. Personal Information

• Full Name
• Mobile Number
• Email Address
• Delivery Address
• Billing Address
• PIN Code
• Profile Photo (optional)
• Date of Birth (optional)

B. Account Information

• Username
• Password (encrypted)
• Login History
• Account Preferences

C. Order Information

• Products Purchased
• Order History
• Cart Items
• Wishlist
• Refund History
• Delivery Status

D. Payment Information

• We do not store your debit/credit card details.
• Payments are processed securely through trusted payment partners.
• Payment ID
• Transaction Reference
• Payment Status
• Refund Status

E. Device Information

• Device Type
• Operating System
• Browser
• IP Address
• Device Identifier
• Language
• Time Zone

F. Location Information

• With your permission, we may collect your location to deliver products, find nearby stores, estimate delivery time, and prevent fraud.
• You may disable location access anytime.

G. Cookies & Tracking

• Keep you logged in
• Remember your cart
• Save preferences
• Improve website performance
• Analyze traffic
• Personalize recommendations
• You can disable cookies through your browser settings, although some features may not function properly.

2. How We Use Your Information

• Create and manage your account
• Process orders
• Deliver products
• Process payments
• Send invoices
• Provide customer support
• Detect fraud
• Improve our services
• Recommend products
• Send promotional offers with your consent
• Notify you about order updates
• Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share your information with delivery partners, payment providers, technology providers, and government authorities when legally required.

4. Data Security

• SSL Encryption
• HTTPS
• Password Encryption
• Firewall Protection
• Secure Servers
• Access Control
• Regular Security Monitoring
• Despite our efforts, no online platform is completely secure.

5. Data Retention

We retain your information only as long as necessary to complete orders, provide services, resolve disputes, and meet legal or tax obligations. Inactive accounts may be deleted after a reasonable period, subject to applicable law.

6. Your Rights

• Access your data
• Correct inaccurate information
• Delete your account
• Download your data
• Withdraw consent
• Opt out of marketing communications
• Restrict certain processing activities
• To exercise these rights, contact us using the details below.

7. Marketing Communications

With your consent, we may send offers, coupons, discounts, product recommendations, promotional emails, SMS, and push notifications. You can unsubscribe at any time.

8. Third-Party Services

Our platform may integrate with payment gateways, delivery partners, analytics providers, cloud hosting providers, customer support tools, and social media login providers. These services have their own privacy policies.

9. Children's Privacy

Our services are not intended for children under the age required by applicable law to independently use our services. If we become aware that personal information has been collected from a child without appropriate authorization where required, we will take steps to delete it.

10. User Generated Content

If you submit product reviews, ratings, comments, or photos, they may be publicly visible on our platform. Please avoid sharing sensitive personal information in public content.

11. Refund & Transaction Records

• Orders
• Payments
• Refunds
• GST invoices
• Tax records

12. Fraud Prevention

• Detect suspicious activity
• Prevent fake orders
• Prevent payment fraud
• Verify identity
• Enforce our Terms of Service

13. International Data Transfers

If our technology providers process data outside your country, we take reasonable steps to ensure appropriate safeguards are in place and that your information receives an adequate level of protection in accordance with applicable law.

14. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Changes become effective when posted on this page. We encourage users to review this page regularly.

15. Contact Us

• GREENMART
• Email: masumrana08328@gmail.com
• Phone: Available on request
• Address: Available on request
• Website: https://www.mrgreenmart.in/index.php

16. Consent

By using our website or mobile application, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and processing of your information as described herein.

17. Compliance

This Privacy Policy is designed to align with generally accepted privacy practices and may help support compliance with applicable laws such as the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 where applicable, GDPR for users in the European Economic Area where applicable, and CCPA/CPRA for California residents where applicable. Specific rights and obligations will depend on the laws that apply to your business and users.